Account and support

Manage your account, understand your data, and get useful help

Keep your own ZMorning sign-in and profile current, understand which workplace settings and records belong to an employer, solve common web or desktop problems, and share the right details when support is needed.

Where should I start?

Open Profile for your personal details, email, photo, or password. Use the privacy guide to understand tracked records and visibility. Try the common-problems guide for a specific failure, or prepare a concise support request when the issue still cannot be resolved.

Choose the right path

Account

Update your own access

Change your name, address, profile photo, verified email, or password from Profile.

Open Profile

Sign-in recovery

Reset a forgotten password

Request a reset link on the website, then use the new password for web and desktop sign-in.

Open Forgot password

Privacy or support

Review policy or ask for help

Read the Privacy Policy for privacy requests, or use the Support Center after collecting useful issue details.

Read Privacy Policy ยท Open Support Center

Separate your account from an employer's controls

Your ZMorning account

One identity across your available views

  • Your email and password are sign-in credentials for your account.
  • Your Profile changes are not a separate copy for each employer.
  • A verified email change becomes the email used to sign in.
  • A social-login account can set a password to add email-and-password sign-in.

Employer relationship

Work settings and records stay employer-specific

  • The manager controls that employer's employee tracking settings.
  • Projects, task assignments, tracked time, activity, and screenshots retain their employer association.
  • Removing an employee relationship does not delete the person's entire account.
  • In the desktop app, the Client selector chooses an employer.

Use the correct account recovery workflow

You know the current password
Open Profile, choose Change Password, enter the current password, and set a new password of at least six characters.
You signed up with Google or LinkedIn
Profile lets an account without a password set one, adding email-and-password sign-in without removing social sign-in.
You forgot the password
Use Forgot password on the website. The desktop app does not provide its own password-reset flow.
You need to change the sign-in email
Profile sends a five-digit code to the new address. The displayed code expiry is ten minutes.

Understand workplace tracking data

Depending on the employer's settings and the work performed, ZMorning can store tracked time, task association, minute-level keyboard and mouse hit counts, screenshots, and capture metadata. These records appear in different review workflows; tracked duration and billing settings, rather than screenshots or activity counts, determine work-invoice amounts. The product stores counts rather than the text typed or the screen coordinates clicked.

Before tracking

Check the employer and task

The employer selected in the desktop app determines which employer receives the new tracking records.

While tracking

Know which signals are enabled

Screenshot, keyboard-count, and mouse-count settings are configured per employee and employer relationship.

After tracking

Review retention locations

Screenshots may use default storage or an employer-connected Dropbox or Google Drive account.

Troubleshoot before contacting support

  1. Identify where the issue occurs

    Note whether it is on the website or desktop app and which page, employer, task, or action is involved.

  2. Preserve the exact message

    Copy the error text and record the date and local time rather than relying on a general description.

  3. Check the relevant basics

    Confirm sign-in, internet connection, selected employer, current task, and whether queued desktop records later synchronize.

  4. Use the focused guide

    Follow Fix Common Problems, then contact support with the results if the behavior continues.

Prepare a useful support request

  • Your ZMorning account email and, when relevant, the employer's account email.
  • The date, local time, and time zone of the problem.
  • The website page or desktop-app version involved.
  • The exact steps taken and the result that appeared.
  • The full error message, if one was shown.
  • A privacy-safe screenshot only when it materially demonstrates the issue.

Account & Support guides

Start with the guide that matches the result you need, then use Contact Support only when the available steps do not resolve it.

1 Update Your Profile and PasswordUpdate personal details, profile photo, verified email, and password or recover sign-in access. 2 Understand Tracking and Data PrivacyUnderstand tracked records, employer visibility, activity counts, screenshots, storage, and privacy requests. 3 Fix Common ProblemsWork through focused checks for web sign-in, desktop tracking, tasks, synchronization, and missing records. 4 Contact SupportCollect useful diagnostic details, remove sensitive information, and choose the appropriate contact route.

You are ready to continue when

  • Your account email and recovery access are current.
  • You understand which settings belong to you and which are controlled by the employer.
  • You know what data is recorded for the employer selected in the desktop app.
  • You have completed the relevant troubleshooting steps.
  • Any support request contains useful context without passwords, codes, tokens, or unnecessary personal data.