Contact Support

Choose the most useful contact route

Check the focused guidance first

A quick check can resolve the issue or provide stronger evidence for the support request.

Include essential details in every request

• A short subject that names the affected feature and result.
• The ZMorning account email of the person experiencing the issue.
• The employer account email when the issue concerns an employee relationship.
• Whether the issue occurred in the manager view, shown as Client in ZMorning, or the employee view, shown as Employee in ZMorning.
• The exact date and local time, including the time zone.
• The page, action, desktop feature, invoice, task, or provider involved.
• The expected result and what happened instead.
• The exact error, warning, or banner text.
• Whether it happened once or can be repeated.

Use a concise request format

Use real details for the affected case. Do not include unrelated records merely to make the request longer.

Report a desktop, time, or screenshot issue

Report billing, invoice, or integration issues

Subscription or checkout

Include the employer account, plan shown, seat quantity, billing period, action attempted, and exact Paddle or ZMorning message. Do not send full card or bank details.

Invoice amount or coverage

Include invoice number, employee, employer, billing period, hourly rate and currency shown, tracked duration expected, and the field believed to be wrong.

Invoice automation warning

Copy the full banner title and detail, note when it appeared, and say whether the warning persists after the next scheduled check.

Dropbox or Google Drive connection

Include the provider, employer account, displayed connected account email, connection status, and whether its Today storage switch was enabled.

Missing provider file

Include the employee, capture date and time, expected provider folder, and whether Today shows a provider placeholder or normal preview.

Share screenshots and files safely

• Capture only the page region needed to demonstrate the problem.
• Redact unrelated employee names, emails, messages, customer data, and financial information.
• Hide passwords, verification codes, reset links, tokens, and browser developer credentials completely.
• Prefer copied error text when an image adds no useful context.
• Do not attach workplace screenshots captured by tracking unless they are essential and authorized for support review.
• State the image's date and time so it can be matched to the reported event.

Report an account-security concern

1. 1

   Change or reset the password

   If access remains available, use Profile to set a new unique password. Otherwise, use Forgot password on the website.

2. 2

   Contact ZMorning

   Use the Support Center and state that the request concerns unexpected account access or an unrecognized account change.

3. 3

   Provide identifiers, not secrets

   Include the account email, approximate time, unexpected action, and any relevant confirmation-email subject. Never include the password or code.

4. 4

   Protect the connected email account

   Because ZMorning recovery uses email, review the security of that mailbox when unauthorized access is suspected.

Follow up without losing context

• Keep replies for the same problem in one conversation when possible.
• State what changed since the previous message.
• Provide new timestamps when the problem repeats.
• Say which troubleshooting steps were completed and what each produced.
• Preserve affected records and desktop data unless support gives a specific removal step.
• Confirm the final result after the issue is resolved.

Frequently asked questions